✓ Our terms and conditions in plain language.

About our products
All products are subject to availability. If we can’t supply all or part of your order, we’ll notify you as soon as possible and we’ll modify the order or reimburse your payment in full.
We guarantee the freshness of your flowers for 5 days from the date of delivery/collection.
Some flower and plant products may be harmful, poisonous or cause Allergy reactions. Please take care if you have pets or small children.

About ordering from our site

We accept most major credit and/or debit cards.
We cannot accept orders from customers under the age of eighteen (18) years.
By clicking on the ‘Pay Now’ button at the end of the order process, you are consenting to be bound by these terms and conditions.
We regret that you may not cancel an order once a florist has commenced work on it.
If, for any reason, you wish to change or cancel your order you can do so, subject to work not having commenced on the product, by calling 01273 584666
Prices include VAT for order within the UK

About our same day delivery service

We offer delivery to the following areas in East Sussex; Peacehaven, Newhaven, Seaford, Saltdean, Rottingdean and Woodingdean. Orders placed for any other area will need to be collected.
We offer same day delivery for orders place prior to 1:00pm. Orders place after this will be delivered the following day.
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address.
Whilst we agree to use all reasonable endeavours to ensure that delivery is made as requested, occasionally it won’t be possible. In these circumstances you will be given prior notice, wherever possible, and we shall either make alternative arrangements or reimburse your payment in full.

In the event that you are not satisfied with the service any complaints should be addressed in the first instance by email to: quality@arletteflorist.com, or by phone to: 01273 584666

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